The Policies

INTRODUCTION & TERMS

The website is owned and operated by Twenty Twenty Displays Ltd, registered and trading office.

Twenty Twenty Displays Ltd (“We “or “us”) are committed to protecting and respecting your personal data and privacy. This privacy and cookie policy relates to our use of any personal data we collect from you from any of our services. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 1998 (DPA) and The General Data Protection Regulation 2016 (GDPR) together, and with other subsequent laws “Data Protection Laws”.

WHO WE ARE AND HOW TO CONTACT US

For the purpose of the Data Protection Laws, the data controller is Twenty Twenty Displays Ltd, registered company number 03805164 established in 1990. If you want to request more information about our privacy policy or information regarding data protection you should contact us using the details provided below:

FAO: Privacy Officer

20/20, 25 Tregoniggie industrial Estate, Falmouth, TR11 4SN

Email: info@2020projects.co.uk

Telephone: 01326 372520 and ask to speak to the Privacy Officer

YOUR RIGHTS 

Under the GDPR your rights are:

To be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.

Access – You are entitled to find out what details we may hold about you and why.

Rectification – We are obliged to correct or update your details.

Erasure – This is also known as the request to be forgotten.

Restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.

Data portability – You have the right to obtain and reuse your personal data that you have provided to us.

Object – You have the right to object to us processing your data in relation to direct marketing and or profiling.

Rights in relation to automated decision making and profiling – We do not use automatic decision making or processing.

THE DATA WE COLLECT ABOUT YOU

We process Personal data. Personal data we process may include name, address and email address. It also may include IP address and cookies (Website).

Our collection methods are:

Through our website

Through engagement of our services

By communications

Through networking

Through engagement of service providers

HOW YOUR DATA WILL BE USED

We use information held about you to:

ensure that content from our site is presented in the most effective manner for you and for your devices;

provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or by Legitimate Interests;

carry out our obligations arising from any contracts entered into between you and us;

allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website.

carry out necessary maintenance to our infrastructure; and

notify you about changes to our services.

We also embrace the use of social media and may wish to process any comments made public by you.

LEGITIMATE INTEREST & MARKETING

Where we use Legitimate Interests we will record our decision and our method on making this decision. This can be requested by you at any time.

If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this.

We use MailChimp as our marketing automation platform. Contact information you provide when you opt in will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms

You can choose to not receive these types of communication by contacting us on the details above.

THIRD PARTIES

We will keep your information within the ‘organisation’ except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you.

Please see below the list of services where we use third party data processors which sets out the categories of recipients of personal data.

IT Provider – Cloud Service – IT support

Email provider

Internal HR systems supplier

Accountants

Confidential waste contractors

Sub contractors

Our e mail marketing list is stored on Mailchimp servers, outside the EU.

DATA RETENTION

Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy.

DATA DELETION

Under GDPR you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.

DATA CORRECTION

We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.

DATA INSPECTION

We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a formal request under the Data Protection Laws. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy).

The information we supply will:

Confirm that your data is being processed;

Verify the lawfulness and the purpose of the processing;

Confirm the categories of personal data being processed;

Confirm the type of recipient to whom the personal data have been or will be disclosed, and

Let you have a copy of the data in an intelligible form.

Please note that you may need to provide identification in order to prove who you are to access your data.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.

CHANGES

We keep our privacy notice under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.

COMPLAINTS

You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.

COOKIE NOTICE

Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By browsing or using the services we provide on the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

WE USE THE FOLLOWING COOKIES:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

This website is powered by WordPress. See the cookies that apply to WordPress sites at https://en.support.wordpress.com/cookies/

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Most web browsers allow some control of most cookies through the browser settings. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit
http://tools.google.com/dlpage/gaoptout.

CUSTOMER SERVICE
If you have a complaint to make, please contact our us at the below address. You can email your comments to info@2020projects.co.uk. Please ensure you specify the nature of the email and include the relevant details of your complaint.

OTHER INFORMATION
Registered No. 03808164
VAT No. 737 384212
ISO 9001:2000 Quality Registered
Company GB 2000111

We consider the environment at every stage of a project right through from concept to completion. We specify sustainable products, materials and suppliers whenever possible. We encourage experimentation with new technologies and embrace new ideas. However, sustainability is often a relative measure. We assess the merits of any selected material by considering its suitability against a range of criteria including:

• Aesthetic appeal
• Availability
• Cost and performance
• Renewability
• Embodied energy
• Recyclability
• True cost
• Resource scarcity and toxicity

LOCAL CRAFTSMEN & SUPPLIERS
We use skilled craftsman and suppliers from the local community whenever possible. This means far less production miles, less fuel burnt while transporting the product to installation sites, and that time to deliver goods and the wear and tear costs of suppliers’ vehicles are both reduced.

DESIGN & SPECIFICATION
We specify materials from sustainable sources wherever possible and all of our timber is FSC certified. Panels and structures are designed so that their individual components can be easily reused or recycled at the end of their life.

PRINT PRODUCTION
We use solvent free and bio-solvent inks and our printers use the latest UV technology to reduce energy consumption.

DELIVERY
We plan ahead so that we can group deliveries and installation together wherever possible, further reducing production miles and fuel used. We also reuse all packaging materials sent to us, rarely having to buy it in, keeping waste to a minimum.

We are committed to ensuring that there is no modern slavery or human trafficking in our supply chain or in any part of our business. Our anti-slavery and human trafficking policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chain.

SUPPLIER ADHERENCE TO OUR VALUES & ETHICS
We have zero tolerance to slavery and human trafficking and expect those in our supply chain and contractors to comply with our values and ethics. The company directors are responsible for compliance in their respective departments and for their supplier relationships.

OUR EFFECTIVENESS IN COMBATING SLAVERY & HUMAN TRAFFICKING
We will keep under review, monitor and assess how effective we are to ensure that slavery and human trafficking is not taking place in any part of our business or supply chain and we will take and implement all appropriate steps and measures to act on the findings and outcomes of any such reviews and assessments and maximise our effectiveness and continual improvement.

DUE DILIGENCE PROCESSES FOR SLAVERY & HUMAN TRAFFICKING
As part of our initiative to identify and mitigate risk:

• Where possible, we build long standing relationships with local suppliers and make clear our expectations of business behaviour;
• With regards to national or international supply chains, our point of contact is preferably with a UK company or branch and we expect these entities to have suitable anti-slavery and human trafficking policies and processes. We expect each entity in the supply chain to, at least, adopt ‘one-up’ due diligence on the next link in the chain. It is not practical for us (and every other participant in the chain) to have a direct relationship with all links in the supply chain.
• We have in place systems to encourage the reporting of concerns and the protection of whistle blowers.

TRAINING
To ensure a high level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business, we provide training to relevant members of staff. All directors have been briefed on the subject.

This statement is made pursuant to section 54(1) of the Modern Slavery Act 2015 and constitutes 20/20’s slavery and human trafficking statement for the financial year ended 31 July 2018. The statement has been approved by our Board of Directors.